ConnectWise vs Freshservice
Updated June 2026 · A structured head-to-head comparison.
Business platform for MSPs.
Cloud ITSM and service desk.
The verdict
Both ConnectWise and Freshservice are credible it service management tools, and the right pick comes down to your priorities.
ConnectWise — Business platform for MSPs.
Choose Freshservice if you'd rather have a lower starting price (from $29/agent/mo), a longer free trial (14 days) and a higher overall rating (4.5/5). Cloud ITSM and service desk.
ConnectWise vs Freshservice: side by side
| Dimension | ConnectWise | Freshservice |
|---|---|---|
| Starting price | Custom | From $29/agent/moWinner |
| Free plan | No | No |
| Free trial | — | 14 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Msps | It Teams |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.1/5 | 4.5/5Winner |
ConnectWise key facts
- Vendor
- ConnectWise
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Ios, Android
- Best for
- Msps
- Editor rating
- 4.1 / 5
- Founded
- 1982
- Headquarters
- Tampa, FL, USA
Freshservice key facts
- Vendor
- Freshworks
- Pricing
- Subscription — From $29/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- It Teams
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Frequently asked questions
Is ConnectWise better than Freshservice?
Neither is universally better — Freshservice edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is ConnectWise or Freshservice cheaper?
Freshservice is the more affordable of the two to get started, at from $29/agent/mo. ConnectWise starts at custom; Freshservice starts at from $29/agent/mo.
Can ConnectWise replace Freshservice?
Yes for most teams — both are it service management tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.