Crisp vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Crisp and Hiver are credible live chat tools, and the right pick comes down to your priorities.
Crisp — All-in-one business messaging.
Choose Hiver if you'd rather have a longer free trial (7 days). Help desk inside Gmail.
Crisp vs Hiver: side by side
| Dimension | Crisp | Hiver |
|---|---|---|
| Starting price | Free – $25/mo | Free – $19/user/mo |
| Free plan | Yes | Yes |
| Free trial | — | 7 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Startups, Smb | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.5/5 | 4.6/5 |
Crisp key facts
- Vendor
- Crisp
- Pricing
- Freemium — Free – $25/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Startups, Smb
- Editor rating
- 4.5 / 5
- Founded
- 2015
- Headquarters
- Nantes, France
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Crisp better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Crisp or Hiver cheaper?
Crisp is the more affordable of the two to get started, at free – $25/mo. Crisp starts at free – $25/mo; Hiver starts at free – $19/user/mo.
Can Crisp replace Hiver?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.