Crisp vs LiveChat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Crisp and LiveChat are credible live chat tools, and the right pick comes down to your priorities.
Choose Crisp if you want a lower starting price (free – $25/mo) and a free plan to start on. All-in-one business messaging.
Choose LiveChat if you'd rather have a longer free trial (14 days) and broader platform coverage. Premium live chat for business.
Crisp vs LiveChat: side by side
| Dimension | Crisp | LiveChat |
|---|---|---|
| Starting price | Free – $25/moWinner | From $24/agent/mo |
| Free plan | YesWinner | No |
| Free trial | — | 14 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Startups, Smb | Smb, Ecommerce |
| Platforms | Web, Ios, Android | Web, Windows, Mac, Ios, AndroidWinner |
| Rating | 4.5/5 | 4.5/5 |
Crisp key facts
- Vendor
- Crisp
- Pricing
- Freemium — Free – $25/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Startups, Smb
- Editor rating
- 4.5 / 5
- Founded
- 2015
- Headquarters
- Nantes, France
LiveChat key facts
- Vendor
- Text
- Pricing
- Subscription — From $24/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Windows, Mac, Ios, Android
- Best for
- Smb, Ecommerce
- Editor rating
- 4.5 / 5
- Founded
- 2002
- Headquarters
- Wrocław, Poland
Frequently asked questions
Is Crisp better than LiveChat?
Neither is universally better — Crisp edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Crisp or LiveChat cheaper?
Crisp is the more affordable of the two to get started, at free – $25/mo. Crisp starts at free – $25/mo; LiveChat starts at from $24/agent/mo.
Can Crisp replace LiveChat?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.