First Due vs Genetec
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both First Due and Genetec are credible public safety tools, and the right pick comes down to your priorities.
First Due — Cloud platform for fire and EMS
Genetec — Unified security and video management
First Due vs Genetec: side by side
| Dimension | First Due | Genetec |
|---|---|---|
| Starting price | Custom | Custom |
| Free plan | No | No |
| Pricing model | Subscription | Subscription |
| Best for | Fire Departments, Ems Agencies | Cities, Transit, Enterprise |
| Platforms | Web, Ios, Android, Api | Web, Windows, Api |
| Rating | 4.6/5 | 4.4/5 |
First Due key facts
- Vendor
- First Due (Locality Media)
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Ios, Android, Api
- Best for
- Fire Departments, Ems Agencies
- Editor rating
- 4.6 / 5
- Founded
- 2016
- Headquarters
- Long Island City, NY, USA
Genetec key facts
- Vendor
- Genetec
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Windows, Api
- Best for
- Cities, Transit, Enterprise
- Editor rating
- 4.4 / 5
- Founded
- 1997
- Headquarters
- Montreal, Canada
Frequently asked questions
Is First Due better than Genetec?
Neither is universally better — First Due edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is First Due or Genetec cheaper?
First Due is the more affordable of the two to get started, at custom. First Due starts at custom; Genetec starts at custom.
Can First Due replace Genetec?
Yes for most teams — both are public safety tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.