Freshchat vs Social Intents
Updated June 2026 · A structured head-to-head comparison.
Live chat for Slack and Teams.
The verdict
Both Freshchat and Social Intents are credible live chat tools, and the right pick comes down to your priorities.
Choose Freshchat if you want a lower starting price (free – $19/agent/mo), a free plan to start on and broader platform coverage. Messaging and chatbot software.
Choose Social Intents if you'd rather have a longer free trial (14 days). Live chat for Slack and Teams.
Freshchat vs Social Intents: side by side
| Dimension | Freshchat | Social Intents |
|---|---|---|
| Starting price | Free – $19/agent/moWinner | From $39/mo |
| Free plan | YesWinner | No |
| Free trial | — | 14 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Smb, Mid Market | Smb, Support Teams |
| Platforms | Web, Ios, Android, ApiWinner | Web, Api |
| Rating | 4.4/5 | 4.6/5 |
Freshchat key facts
- Vendor
- Freshworks
- Pricing
- Freemium — Free – $19/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.4 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Social Intents key facts
- Vendor
- Social Intents
- Pricing
- Subscription — From $39/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Api
- Best for
- Smb, Support Teams
- Editor rating
- 4.6 / 5
- Founded
- 2016
- Headquarters
- Cary, NC, USA
Frequently asked questions
Is Freshchat better than Social Intents?
Neither is universally better — Social Intents edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshchat or Social Intents cheaper?
Freshchat is the more affordable of the two to get started, at free – $19/agent/mo. Freshchat starts at free – $19/agent/mo; Social Intents starts at from $39/mo.
Can Freshchat replace Social Intents?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.