Gladly vs Simplesat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Gladly and Simplesat are credible customer support tools, and the right pick comes down to your priorities.
Gladly — Customer-centered service platform.
Choose Simplesat if you'd rather have a lower starting price (free – $49/mo), a free plan to start on and a higher overall rating (4.8/5). CSAT and NPS for support teams.
Gladly vs Simplesat: side by side
| Dimension | Gladly | Simplesat |
|---|---|---|
| Starting price | From $180/user/mo | Free – $49/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Enterprise, Retail | Support Teams, Msps |
| Platforms | Web, Api | Web, Api |
| Rating | 4.6/5 | 4.8/5Winner |
Gladly key facts
- Vendor
- Gladly
- Pricing
- Subscription — From $180/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Retail
- Editor rating
- 4.6 / 5
- Founded
- 2014
- Headquarters
- San Francisco, CA, USA
Simplesat key facts
- Vendor
- Simplesat
- Pricing
- Freemium — Free – $49/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Support Teams, Msps
- Editor rating
- 4.8 / 5
- Founded
- 2016
- Headquarters
- Wilmington, DE, USA
Frequently asked questions
Is Gladly better than Simplesat?
Neither is universally better — Simplesat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gladly or Simplesat cheaper?
Simplesat is the more affordable of the two to get started, at free – $49/mo. Gladly starts at from $180/user/mo; Simplesat starts at free – $49/mo.
Can Gladly replace Simplesat?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.