Gorgias vs Pure Chat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Gorgias and Pure Chat are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Gorgias if you want a higher overall rating (4.6/5). Helpdesk built for ecommerce.
Choose Pure Chat if you'd rather have a lower starting price (free – $39/mo), a free plan to start on and a longer free trial (30 days). Simple website live chat.
Gorgias vs Pure Chat: side by side
| Dimension | Gorgias | Pure Chat |
|---|---|---|
| Starting price | From $10/mo | Free – $39/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 days | 30 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Ecommerce, Dtc Brands | Smb, Startups |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5Winner | 4.3/5 |
Gorgias key facts
- Vendor
- Gorgias
- Pricing
- Subscription — From $10/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Dtc Brands
- Editor rating
- 4.6 / 5
- Founded
- 2015
- Headquarters
- San Francisco, CA, USA
Pure Chat key facts
- Vendor
- Pure Chat
- Pricing
- Subscription — Free – $39/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Startups
- Editor rating
- 4.3 / 5
- Founded
- 2012
- Headquarters
- Scottsdale, AZ, USA
Frequently asked questions
Is Gorgias better than Pure Chat?
Neither is universally better — Gorgias edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gorgias or Pure Chat cheaper?
Pure Chat is the more affordable of the two to get started, at free – $39/mo. Gorgias starts at from $10/mo; Pure Chat starts at free – $39/mo.
Can Gorgias replace Pure Chat?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.