Groove vs Re:amaze
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Groove and Re:amaze are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Groove if you want a lower starting price (from $16/user/mo). Simple help desk for growing teams.
Choose Re:amaze if you'd rather have a longer free trial (14 days) and broader platform coverage. Helpdesk and live chat for ecommerce.
Groove vs Re:amaze: side by side
| Dimension | Groove | Re:amaze |
|---|---|---|
| Starting price | From $16/user/moWinner | From $29/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Smb | Ecommerce, Smb |
| Platforms | Web | Web, Ios, AndroidWinner |
| Rating | 4.5/5 | 4.6/5 |
Groove key facts
- Vendor
- Groove
- Pricing
- Subscription — From $16/user/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web
- Best for
- Smb
- Editor rating
- 4.5 / 5
- Founded
- 2011
- Headquarters
- Providence, RI, USA
Re:amaze key facts
- Vendor
- Re:amaze
- Pricing
- Subscription — From $29/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Smb
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- Palo Alto, CA, USA
Frequently asked questions
Is Groove better than Re:amaze?
Neither is universally better — Re:amaze edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Groove or Re:amaze cheaper?
Groove is the more affordable of the two to get started, at from $16/user/mo. Groove starts at from $16/user/mo; Re:amaze starts at from $29/mo.
Can Groove replace Re:amaze?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.