Helpshift vs Thena
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Helpshift and Thena are credible customer support tools, and the right pick comes down to your priorities.
Choose Helpshift if you want broader platform coverage. In-app and mobile customer support.
Choose Thena if you'd rather have a lower starting price (from $40/seat/mo) and a higher overall rating (4.7/5). B2B support over Slack and Teams.
Helpshift vs Thena: side by side
| Dimension | Helpshift | Thena |
|---|---|---|
| Starting price | Custom | From $40/seat/moWinner |
| Free plan | No | No |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise, Mobile Apps | B2b, Saas |
| Platforms | Web, Ios, Android, ApiWinner | Web, Api |
| Rating | 4.3/5 | 4.7/5Winner |
Helpshift key facts
- Vendor
- Helpshift
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Ios, Android, Api
- Best for
- Enterprise, Mobile Apps
- Editor rating
- 4.3 / 5
- Founded
- 2012
- Headquarters
- San Francisco, CA, USA
Thena key facts
- Vendor
- Thena
- Pricing
- Subscription — From $40/seat/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- B2b, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2022
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Helpshift better than Thena?
Neither is universally better — Thena edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Helpshift or Thena cheaper?
Thena is the more affordable of the two to get started, at from $40/seat/mo. Helpshift starts at custom; Thena starts at from $40/seat/mo.
Can Helpshift replace Thena?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.