HESK vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both HESK and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
HESK — Free PHP help desk software.
Choose Hiver if you'd rather have a longer free trial (7 days) and broader platform coverage. Help desk inside Gmail.
HESK vs Hiver: side by side
| Dimension | HESK | Hiver |
|---|---|---|
| Starting price | Free – $29.99/mo | Free – $19/user/mo |
| Free plan | Yes | Yes |
| Free trial | — | 7 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Smb, It Teams | Smb, Google Workspace Users |
| Platforms | Web | Web, Ios, AndroidWinner |
| Rating | 4.4/5 | 4.6/5 |
HESK key facts
- Vendor
- HESK
- Pricing
- Freemium — Free – $29.99/mo
- Free tier
- Yes
- Platforms
- Web
- Best for
- Smb, It Teams
- Editor rating
- 4.4 / 5
- Founded
- 2005
- Headquarters
- Klaipeda, Lithuania
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is HESK better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is HESK or Hiver cheaper?
HESK is the more affordable of the two to get started, at free – $29.99/mo. HESK starts at free – $29.99/mo; Hiver starts at free – $19/user/mo.
Can HESK replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.