Hiver vs SupportBee
Updated June 2026 · A structured head-to-head comparison.
Email-style shared inbox help desk.
The verdict
Both Hiver and SupportBee are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Hiver if you want a lower starting price (free – $19/user/mo), a free plan to start on and a higher overall rating (4.6/5). Help desk inside Gmail.
Choose SupportBee if you'd rather have a longer free trial (14 days). Email-style shared inbox help desk.
Hiver vs SupportBee: side by side
| Dimension | Hiver | SupportBee |
|---|---|---|
| Starting price | Free – $19/user/moWinner | From $13/user/mo |
| Free plan | YesWinner | No |
| Free trial | 7 days | 14 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Google Workspace Users | Smb, Startups |
| Platforms | Web, Ios, Android | Web, Api |
| Rating | 4.6/5Winner | 4.3/5 |
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
SupportBee key facts
- Vendor
- SupportBee
- Pricing
- Subscription — From $13/user/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Api
- Best for
- Smb, Startups
- Editor rating
- 4.3 / 5
- Founded
- 2011
- Headquarters
- Newark, DE, USA
Frequently asked questions
Is Hiver better than SupportBee?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Hiver or SupportBee cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Hiver starts at free – $19/user/mo; SupportBee starts at from $13/user/mo.
Can Hiver replace SupportBee?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.