Hiver vs Zoho Desk
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Hiver and Zoho Desk are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Hiver if you want a longer free trial (7 days). Help desk inside Gmail.
Zoho Desk — Context-aware help desk.
Hiver vs Zoho Desk: side by side
| Dimension | Hiver | Zoho Desk |
|---|---|---|
| Starting price | Free – $19/user/mo | Free – $14/agent/mo |
| Free plan | Yes | Yes |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Smb, Google Workspace Users | Smb |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.4/5 |
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Zoho Desk key facts
- Vendor
- Zoho
- Pricing
- Freemium — Free – $14/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb
- Editor rating
- 4.4 / 5
- Founded
- 2016
- Headquarters
- Chennai, India
Frequently asked questions
Is Hiver better than Zoho Desk?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Hiver or Zoho Desk cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Hiver starts at free – $19/user/mo; Zoho Desk starts at free – $14/agent/mo.
Can Hiver replace Zoho Desk?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.