Kustomer vs Simplesat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Kustomer and Simplesat are credible customer support tools, and the right pick comes down to your priorities.
Kustomer — CRM-based customer service platform.
Choose Simplesat if you'd rather have a lower starting price (free – $49/mo), a free plan to start on and a higher overall rating (4.8/5). CSAT and NPS for support teams.
Kustomer vs Simplesat: side by side
| Dimension | Kustomer | Simplesat |
|---|---|---|
| Starting price | From $89/user/mo | Free – $49/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Mid Market, Ecommerce | Support Teams, Msps |
| Platforms | Web, Api | Web, Api |
| Rating | 4.3/5 | 4.8/5Winner |
Kustomer key facts
- Vendor
- Kustomer
- Pricing
- Subscription — From $89/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Mid Market, Ecommerce
- Editor rating
- 4.3 / 5
- Founded
- 2015
- Headquarters
- New York, NY, USA
Simplesat key facts
- Vendor
- Simplesat
- Pricing
- Freemium — Free – $49/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Support Teams, Msps
- Editor rating
- 4.8 / 5
- Founded
- 2016
- Headquarters
- Wilmington, DE, USA
Frequently asked questions
Is Kustomer better than Simplesat?
Neither is universally better — Simplesat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Kustomer or Simplesat cheaper?
Simplesat is the more affordable of the two to get started, at free – $49/mo. Kustomer starts at from $89/user/mo; Simplesat starts at free – $49/mo.
Can Kustomer replace Simplesat?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.