Loox vs Medusa
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Loox and Medusa are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Loox if you want a longer free trial (14 days) and a higher overall rating (4.8/5). Photo & video reviews for Shopify.
Choose Medusa if you'd rather have a lower starting price (free) and a free plan to start on. Open-source commerce platform.
Loox vs Medusa: side by side
| Dimension | Loox | Medusa |
|---|---|---|
| Starting price | From $9.99/mo | FreeWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Shopify Brands | Developers, Custom Stores |
| Platforms | Web, Api | Web, Self Hosted, Api |
| Rating | 4.8/5Winner | 4.6/5 |
Loox key facts
- Vendor
- Loox
- Pricing
- Subscription — From $9.99/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Api
- Best for
- Shopify Brands
- Editor rating
- 4.8 / 5
- Founded
- 2015
- Headquarters
- Tel Aviv, Israel
Medusa key facts
- Vendor
- Medusa
- Pricing
- Freemium — Free
- Free tier
- Yes
- Platforms
- Web, Self Hosted, Api
- Best for
- Developers, Custom Stores
- Editor rating
- 4.6 / 5
- Founded
- 2021
- Headquarters
- Copenhagen, Denmark
Frequently asked questions
Is Loox better than Medusa?
Neither is universally better — Loox edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Loox or Medusa cheaper?
Medusa is the more affordable of the two to get started, at free. Loox starts at from $9.99/mo; Medusa starts at free.
Can Loox replace Medusa?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.