Loox vs VTEX
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Loox and VTEX are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Loox if you want a lower starting price (from $9.99/mo), a longer free trial (14 days) and a higher overall rating (4.8/5). Photo & video reviews for Shopify.
VTEX — Composable commerce for enterprise.
Loox vs VTEX: side by side
| Dimension | Loox | VTEX |
|---|---|---|
| Starting price | From $9.99/moWinner | Custom |
| Free plan | No | No |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | Shopify Brands | Enterprise Retail |
| Platforms | Web, Api | Web, Api |
| Rating | 4.8/5Winner | 4.2/5 |
Loox key facts
- Vendor
- Loox
- Pricing
- Subscription — From $9.99/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Api
- Best for
- Shopify Brands
- Editor rating
- 4.8 / 5
- Founded
- 2015
- Headquarters
- Tel Aviv, Israel
VTEX key facts
- Vendor
- VTEX
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise Retail
- Editor rating
- 4.2 / 5
- Founded
- 2000
- Headquarters
- São Paulo, Brazil
Frequently asked questions
Is Loox better than VTEX?
Neither is universally better — Loox edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Loox or VTEX cheaper?
Loox is the more affordable of the two to get started, at from $9.99/mo. Loox starts at from $9.99/mo; VTEX starts at custom.
Can Loox replace VTEX?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.