Missive vs Respond.io
Updated June 2026 · A structured head-to-head comparison.
AI-powered customer conversations.
The verdict
Both Missive and Respond.io are credible customer support tools, and the right pick comes down to your priorities.
Choose Missive if you want a lower starting price (free – $14/user/mo) and a free plan to start on. Shared inbox and team email.
Choose Respond.io if you'd rather have a longer free trial (7 days). AI-powered customer conversations.
Missive vs Respond.io: side by side
| Dimension | Missive | Respond.io |
|---|---|---|
| Starting price | Free – $14/user/moWinner | From $79/mo |
| Free plan | YesWinner | No |
| Free trial | — | 7 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Small Teams, Support Teams | Smb, Mid Market |
| Platforms | Web, Mac, Windows, Ios, Android | Web, Ios, Android, Api |
| Rating | 4.7/5 | 4.6/5 |
Missive key facts
- Vendor
- Missive
- Pricing
- Freemium — Free – $14/user/mo
- Free tier
- Yes
- Platforms
- Web, Mac, Windows, Ios, Android
- Best for
- Small Teams, Support Teams
- Editor rating
- 4.7 / 5
- Founded
- 2015
- Headquarters
- Quebec City, Canada
Respond.io key facts
- Vendor
- Respond.io
- Pricing
- Subscription — From $79/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.6 / 5
- Founded
- 2017
- Headquarters
- Kuala Lumpur, Malaysia
Frequently asked questions
Is Missive better than Respond.io?
Neither is universally better — Missive edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Missive or Respond.io cheaper?
Missive is the more affordable of the two to get started, at free – $14/user/mo. Missive starts at free – $14/user/mo; Respond.io starts at from $79/mo.
Can Missive replace Respond.io?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.