Planhat vs Totango
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Planhat and Totango are credible customer success tools, and the right pick comes down to your priorities.
Choose Planhat if you want a higher overall rating (4.6/5). Customer platform for B2B.
Choose Totango if you'd rather have a lower starting price (free) and a free plan to start on. Customer success and growth.
Planhat vs Totango: side by side
| Dimension | Planhat | Totango |
|---|---|---|
| Starting price | Custom | FreeWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Cs Teams, B2b Saas | Cs Teams |
| Platforms | Web, Api | Web, Api |
| Rating | 4.6/5Winner | 4.3/5 |
Planhat key facts
- Vendor
- Planhat
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Cs Teams, B2b Saas
- Editor rating
- 4.6 / 5
- Founded
- 2014
- Headquarters
- Stockholm, Sweden
Totango key facts
- Vendor
- Totango
- Pricing
- Freemium — Free
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Cs Teams
- Editor rating
- 4.3 / 5
- Founded
- 2010
- Headquarters
- Redwood City, CA, USA
Frequently asked questions
Is Planhat better than Totango?
Neither is universally better — Planhat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Planhat or Totango cheaper?
Totango is the more affordable of the two to get started, at free. Planhat starts at custom; Totango starts at free.
Can Planhat replace Totango?
Yes for most teams — both are customer success tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.