Respond.io vs Thena
Updated June 2026 · A structured head-to-head comparison.
AI-powered customer conversations.
The verdict
Both Respond.io and Thena are credible customer support tools, and the right pick comes down to your priorities.
Choose Respond.io if you want a longer free trial (7 days) and broader platform coverage. AI-powered customer conversations.
Choose Thena if you'd rather have a lower starting price (from $40/seat/mo). B2B support over Slack and Teams.
Respond.io vs Thena: side by side
| Dimension | Respond.io | Thena |
|---|---|---|
| Starting price | From $79/mo | From $40/seat/moWinner |
| Free plan | No | No |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Mid Market | B2b, Saas |
| Platforms | Web, Ios, Android, ApiWinner | Web, Api |
| Rating | 4.6/5 | 4.7/5 |
Respond.io key facts
- Vendor
- Respond.io
- Pricing
- Subscription — From $79/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.6 / 5
- Founded
- 2017
- Headquarters
- Kuala Lumpur, Malaysia
Thena key facts
- Vendor
- Thena
- Pricing
- Subscription — From $40/seat/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- B2b, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2022
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Respond.io better than Thena?
Neither is universally better — Thena edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Respond.io or Thena cheaper?
Thena is the more affordable of the two to get started, at from $40/seat/mo. Respond.io starts at from $79/mo; Thena starts at from $40/seat/mo.
Can Respond.io replace Thena?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.