Richpanel vs Thena
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Richpanel and Thena are credible customer support tools, and the right pick comes down to your priorities.
Choose Richpanel if you want a lower starting price (free – $29/agent/mo) and a free plan to start on. Ecommerce help desk and self-service.
Choose Thena if you'd rather have a higher overall rating (4.7/5). B2B support over Slack and Teams.
Richpanel vs Thena: side by side
| Dimension | Richpanel | Thena |
|---|---|---|
| Starting price | Free – $29/agent/moWinner | From $40/seat/mo |
| Free plan | YesWinner | No |
| Pricing model | Subscription | Subscription |
| Best for | Ecommerce, Smb | B2b, Saas |
| Platforms | Web, Api | Web, Api |
| Rating | 4.5/5 | 4.7/5Winner |
Richpanel key facts
- Vendor
- Richpanel
- Pricing
- Subscription — Free – $29/agent/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Ecommerce, Smb
- Editor rating
- 4.5 / 5
- Founded
- 2019
- Headquarters
- San Francisco, CA, USA
Thena key facts
- Vendor
- Thena
- Pricing
- Subscription — From $40/seat/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- B2b, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2022
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Richpanel better than Thena?
Neither is universally better — Thena edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Richpanel or Thena cheaper?
Richpanel is the more affordable of the two to get started, at free – $29/agent/mo. Richpanel starts at free – $29/agent/mo; Thena starts at from $40/seat/mo.
Can Richpanel replace Thena?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.