Compiled & fact-checked by the Softwares.com Editorial Team · Last reviewed June 2026 · How we rate
Key facts
- Vendor
- Citibot
- Pricing
- Subscription - Custom
- Free tier
- No
- Platforms
- Web, API
- Best for
- Local Government, Cities
- Editor rating
- 4.2 / 5
- Founded
- 2016
- Headquarters
- Charleston, SC, USA
What is Citibot?
Citibot is a government tool from Citibot. Citibot is a conversational AI chatbot for local governments that lets residents report issues and get answers via text and web chat, integrating with 311 systems.
Citibot uses subscription pricing. Custom.
It's best suited to local-government, cities and runs on Web, API.
Standout strengths include text and web citizen chatbot, service-request intake, integrates with 311 workflows. Worth weighing: chatbot scope only, custom pricing only.
Citibot pricing
Pros
- Text and web citizen chatbot
- Service-request intake
- Integrates with 311 workflows
Cons
- Chatbot scope only
- Custom pricing only
Citibot vs alternatives
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Frequently asked questions
What is Citibot?
Citibot is a conversational AI chatbot for local governments that lets residents report issues and get answers via text and web chat, integrating with 311 systems.
How much does Citibot cost?
Citibot is subscription-priced.
Does Citibot have a free trial?
Citibot does not advertise a free trial.
What platforms does Citibot support?
Citibot is available on Web, API.