Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Cresta
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise
- Editor rating
- 4.4 / 5
- Founded
- 2017
- Headquarters
- San Francisco, CA, USA
What is Cresta?
Cresta is a customer support tool from Cresta. Cresta is a generative AI platform for contact centers that provides real-time agent assist, coaching, and AI virtual agents.
Cresta uses subscription pricing. Custom.
It's best suited to enterprise and runs on Web, Api.
Standout strengths include real-time agent guidance, contact-center analytics, proven enterprise deployments. Worth weighing: contact-sales pricing, built for large contact centers.
Cresta pricing
Pros
- Real-time agent guidance
- Contact-center analytics
- Proven enterprise deployments
Cons
- Contact-sales pricing
- Built for large contact centers
Cresta vs alternatives
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Frequently asked questions
What is Cresta?
Cresta is a generative AI platform for contact centers that provides real-time agent assist, coaching, and AI virtual agents.
How much does Cresta cost?
Cresta is subscription-priced.
Does Cresta have a free trial?
Cresta does not advertise a free trial.
What platforms does Cresta support?
Cresta is available on Web, Api.