Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Gainsight
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Cs Teams
- Editor rating
- 4.4 / 5
- Founded
- 2009
- Headquarters
- San Francisco, CA, USA
What is Gainsight?
Gainsight is a customer success tool from Gainsight. Gainsight is the leading customer-success platform for health scores, playbooks, and retention.
Gainsight uses subscription pricing. Custom.
It's best suited to enterprise, cs-teams and runs on Web, Api.
Standout strengths include cs category leader, health scoring, playbooks + analytics. Worth weighing: enterprise pricing, complex.
Gainsight pricing
Pros
- CS category leader
- Health scoring
- Playbooks + analytics
Cons
- Enterprise pricing
- Complex
Gainsight vs alternatives
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Frequently asked questions
What is Gainsight?
Gainsight is the leading customer-success platform for health scores, playbooks, and retention.
How much does Gainsight cost?
Gainsight is subscription-priced.
Does Gainsight have a free trial?
Gainsight does not advertise a free trial.
What platforms does Gainsight support?
Gainsight is available on Web, Api.