Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- UserTesting
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Research Teams
- Editor rating
- 4.3 / 5
- Founded
- 2007
- Headquarters
- San Jose, CA, USA
What is UserZoom?
UserZoom is a user research tool from UserTesting. UserZoom is an enterprise UX research platform for quantitative and qualitative usability studies, now part of UserTesting.
UserZoom uses subscription pricing. Custom.
It's best suited to enterprise, research-teams and runs on Web, Api.
Standout strengths include quant and qual research, benchmarking, enterprise governance. Worth weighing: high cost, complex setup.
UserZoom pricing
Pros
- Quant and qual research
- Benchmarking
- Enterprise governance
Cons
- High cost
- Complex setup
UserZoom vs alternatives
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Frequently asked questions
What is UserZoom?
UserZoom is an enterprise UX research platform for quantitative and qualitative usability studies, now part of UserTesting.
How much does UserZoom cost?
UserZoom is subscription-priced.
Does UserZoom have a free trial?
UserZoom does not advertise a free trial.
What platforms does UserZoom support?
UserZoom is available on Web, Api.