Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Zendesk, Inc.
- Pricing
- Subscription — From $55/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Mid Market, Enterprise, Support Teams
- Editor rating
- 4.3 / 5
- Founded
- 2007
- Headquarters
- San Francisco, CA, USA
What is Zendesk?
Zendesk is a helpdesk tool from Zendesk, Inc.. Zendesk is a leading customer service platform spanning ticketing, chat, and knowledge base.
Zendesk uses subscription pricing with a 14-day free trial. From $55/agent/mo.
It's best suited to mid-market, enterprise, support-teams and runs on Web, Ios, Android, Api.
Standout strengths include mature & scalable, omnichannel, strong reporting. Worth weighing: expensive per agent, complex setup.
Zendesk pricing
Pros
- Mature & scalable
- Omnichannel
- Strong reporting
Cons
- Expensive per agent
- Complex setup
Zendesk vs alternatives
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Frequently asked questions
What is Zendesk?
Zendesk is a leading customer service platform spanning ticketing, chat, and knowledge base.
How much does Zendesk cost?
Zendesk is subscription-priced. Paid plans start at $55/agent/mo.
Does Zendesk have a free trial?
Yes — Zendesk offers a 14-day free trial.
What platforms does Zendesk support?
Zendesk is available on Web, Ios, Android, Api.