Canny vs Delighted
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Canny and Delighted are credible customer feedback tools, and the right pick comes down to your priorities.
Canny — Capture and organize product feedback.
Delighted — NPS and customer experience surveys.
Canny vs Delighted: side by side
| Dimension | Canny | Delighted |
|---|---|---|
| Starting price | Free – $79/mo | Free – $224/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Product Teams, Saas | Smb, Cx Teams |
| Platforms | Web, Api | Web, Api |
| Rating | 4.6/5 | 4.6/5 |
Canny key facts
- Vendor
- Canny
- Pricing
- Freemium — Free – $79/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Product Teams, Saas
- Editor rating
- 4.6 / 5
- Founded
- 2017
- Headquarters
- Remote
Delighted key facts
- Vendor
- Qualtrics
- Pricing
- Freemium — Free – $224/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Cx Teams
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Canny better than Delighted?
Neither is universally better — Canny edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Canny or Delighted cheaper?
Canny is the more affordable of the two to get started, at free – $79/mo. Canny starts at free – $79/mo; Delighted starts at free – $224/mo.
Can Canny replace Delighted?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.