Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Qualtrics
- Pricing
- Freemium — Free – $224/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Cx Teams
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- San Francisco, CA, USA
What is Delighted?
Delighted is a customer feedback tool from Qualtrics. Delighted runs NPS, CSAT, and CES surveys with minimal setup.
Delighted uses freemium pricing and offers a free tier you can start on without a credit card. Free – $224/mo.
It's best suited to smb, cx-teams and runs on Web, Api.
Standout strengths include fast setup, clean nps/csat, free tier. Worth weighing: pricey at scale.
Delighted pricing
Pros
- Fast setup
- Clean NPS/CSAT
- Free tier
Cons
- Pricey at scale
Delighted vs alternatives
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Frequently asked questions
What is Delighted?
Delighted runs NPS, CSAT, and CES surveys with minimal setup.
How much does Delighted cost?
Delighted is freemium-priced. It has a free tier. Paid plans start at $224/mo.
Does Delighted have a free trial?
Delighted offers a free tier rather than a time-limited trial.
What platforms does Delighted support?
Delighted is available on Web, Api.