Decagon vs Luminance
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Decagon and Luminance are credible customer support tools, and the right pick comes down to your priorities.
Decagon - AI customer support agents for enterprises.
Luminance - AI for end-to-end contract management.
Decagon vs Luminance: side by side
| Dimension | Decagon | Luminance |
|---|---|---|
| Starting price | Custom | Custom |
| Free plan | No | No |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise | Enterprise, Legal Teams |
| Platforms | Web, Api | Web |
| Rating | 4.6/5 | 4.4/5 |
Decagon key facts
- Vendor
- Decagon
- Pricing
- Subscription - Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise
- Editor rating
- 4.6 / 5
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
Luminance key facts
- Vendor
- Luminance
- Pricing
- Subscription - Custom
- Free tier
- No
- Platforms
- Web
- Best for
- Enterprise, Legal Teams
- Editor rating
- 4.4 / 5
- Founded
- 2015
- Headquarters
- Cambridge, UK
Frequently asked questions
Is Decagon better than Luminance?
Neither is universally better - Decagon edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Decagon or Luminance cheaper?
Decagon is the more affordable of the two to get started, at custom. Decagon starts at custom; Luminance starts at custom.
Can Decagon replace Luminance?
Yes for most teams - both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.