Delighted vs Productboard
Updated June 2026 · A structured head-to-head comparison.
Product management system for feedback to roadmap.
The verdict
Both Delighted and Productboard are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Delighted if you want a higher overall rating (4.6/5). NPS and customer experience surveys.
Choose Productboard if you'd rather have a longer free trial (15 days). Product management system for feedback to roadmap.
Delighted vs Productboard: side by side
| Dimension | Delighted | Productboard |
|---|---|---|
| Starting price | Free – $224/mo | Free – $19/mo |
| Free plan | Yes | Yes |
| Free trial | — | 15 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Smb, Cx Teams | Product Teams |
| Platforms | Web, Api | Web |
| Rating | 4.6/5Winner | 4.3/5 |
Delighted key facts
- Vendor
- Qualtrics
- Pricing
- Freemium — Free – $224/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Cx Teams
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- San Francisco, CA, USA
Productboard key facts
- Vendor
- Productboard
- Pricing
- Subscription — Free – $19/mo
- Free tier
- Yes
- Platforms
- Web
- Best for
- Product Teams
- Editor rating
- 4.3 / 5
- Founded
- 2014
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Delighted better than Productboard?
Neither is universally better — Delighted edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Delighted or Productboard cheaper?
Delighted is the more affordable of the two to get started, at free – $224/mo. Delighted starts at free – $224/mo; Productboard starts at free – $19/mo.
Can Delighted replace Productboard?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.