Gorgias vs Help Scout
Updated June 2026 · A structured head-to-head comparison.
Customer support that feels personal.
The verdict
Both Gorgias and Help Scout are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Gorgias if you want a lower starting price (from $10/mo). Helpdesk built for ecommerce.
Choose Help Scout if you'd rather have a longer free trial (15 days). Customer support that feels personal.
Gorgias vs Help Scout: side by side
| Dimension | Gorgias | Help Scout |
|---|---|---|
| Starting price | From $10/moWinner | From $50/user/mo |
| Free plan | No | No |
| Free trial | 7 days | 15 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Ecommerce, Dtc Brands | Smb, Saas |
| Platforms | Web, Ios, Android | Web, Ios, Android, Api |
| Rating | 4.6/5 | 4.4/5 |
Gorgias key facts
- Vendor
- Gorgias
- Pricing
- Subscription — From $10/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Dtc Brands
- Editor rating
- 4.6 / 5
- Founded
- 2015
- Headquarters
- San Francisco, CA, USA
Help Scout key facts
- Vendor
- Help Scout
- Pricing
- Subscription — From $50/user/mo
- Free tier
- Free trial (15 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Saas
- Editor rating
- 4.4 / 5
- Founded
- 2011
- Headquarters
- Boston, MA, USA
Frequently asked questions
Is Gorgias better than Help Scout?
Neither is universally better — Gorgias edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gorgias or Help Scout cheaper?
Gorgias is the more affordable of the two to get started, at from $10/mo. Gorgias starts at from $10/mo; Help Scout starts at from $50/user/mo.
Can Gorgias replace Help Scout?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.