Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Help Scout
- Pricing
- Subscription — From $50/user/mo
- Free tier
- Free trial (15 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Saas
- Editor rating
- 4.4 / 5
- Founded
- 2011
- Headquarters
- Boston, MA, USA
What is Help Scout?
Help Scout is a helpdesk tool from Help Scout. Help Scout offers shared inboxes, knowledge base, and chat with a human touch.
Help Scout uses subscription pricing with a 15-day free trial. From $50/user/mo.
It's best suited to smb, saas and runs on Web, Ios, Android, Api.
Standout strengths include email-first, personal, clean ux, docs + chat included. Worth weighing: per-user cost, fewer enterprise features.
Help Scout pricing
Pros
- Email-first, personal
- Clean UX
- Docs + chat included
Cons
- Per-user cost
- Fewer enterprise features
Help Scout vs alternatives
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Frequently asked questions
What is Help Scout?
Help Scout offers shared inboxes, knowledge base, and chat with a human touch.
How much does Help Scout cost?
Help Scout is subscription-priced. Paid plans start at $50/user/mo.
Does Help Scout have a free trial?
Yes — Help Scout offers a 15-day free trial.
What platforms does Help Scout support?
Help Scout is available on Web, Ios, Android, Api.