Re:amaze vs Tidio
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Re:amaze and Tidio are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Re:amaze if you want a longer free trial (14 days). Helpdesk and live chat for ecommerce.
Choose Tidio if you'd rather have a lower starting price (free – $29/mo) and a free plan to start on. Live chat and AI chatbots for SMB.
Re:amaze vs Tidio: side by side
| Dimension | Re:amaze | Tidio |
|---|---|---|
| Starting price | From $29/mo | Free – $29/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Ecommerce, Smb | Smb, Ecommerce |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.7/5 |
Re:amaze key facts
- Vendor
- Re:amaze
- Pricing
- Subscription — From $29/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Smb
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- Palo Alto, CA, USA
Tidio key facts
- Vendor
- Tidio
- Pricing
- Freemium — Free – $29/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Ecommerce
- Editor rating
- 4.7 / 5
- Founded
- 2013
- Headquarters
- Szczecin, Poland
Frequently asked questions
Is Re:amaze better than Tidio?
Neither is universally better — Tidio edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Re:amaze or Tidio cheaper?
Tidio is the more affordable of the two to get started, at free – $29/mo. Re:amaze starts at from $29/mo; Tidio starts at free – $29/mo.
Can Re:amaze replace Tidio?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.