Refiner vs Simplesat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Refiner and Simplesat are credible customer feedback tools, and the right pick comes down to your priorities.
Refiner — In-product microsurveys for SaaS.
Simplesat — CSAT and NPS for support teams.
Refiner vs Simplesat: side by side
| Dimension | Refiner | Simplesat |
|---|---|---|
| Starting price | Free – $79/mo | Free – $49/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Product Teams, Saas | Support Teams, Msps |
| Platforms | Web, Api | Web, Api |
| Rating | 4.7/5 | 4.8/5 |
Refiner key facts
- Vendor
- Refiner
- Pricing
- Freemium — Free – $79/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Product Teams, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2018
- Headquarters
- Lisbon, Portugal
Simplesat key facts
- Vendor
- Simplesat
- Pricing
- Freemium — Free – $49/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Support Teams, Msps
- Editor rating
- 4.8 / 5
- Founded
- 2016
- Headquarters
- Wilmington, DE, USA
Frequently asked questions
Is Refiner better than Simplesat?
Neither is universally better — Simplesat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Refiner or Simplesat cheaper?
Refiner is the more affordable of the two to get started, at free – $79/mo. Refiner starts at free – $79/mo; Simplesat starts at free – $49/mo.
Can Refiner replace Simplesat?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.