Salesforce vs SugarCRM
Updated June 2026 · A structured head-to-head comparison.
The enterprise CRM standard.
The verdict
Both Salesforce and SugarCRM are credible crm tools, and the right pick comes down to your priorities.
Choose Salesforce if you want a lower starting price (from $25/user/mo), a longer free trial (30 days), more native integrations and a higher overall rating (4.3/5). The enterprise CRM standard.
SugarCRM — Flexible CRM for mid-market.
Salesforce vs SugarCRM: side by side
| Dimension | Salesforce | SugarCRM |
|---|---|---|
| Starting price | From $25/user/moWinner | From $49/user/mo |
| Free plan | No | No |
| Free trial | 30 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise, Mid Market, Sales Teams | Mid Market, Enterprise |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android, Api, Self Hosted |
| Integrations | 5+ integrationsWinner | — |
| Rating | 4.3/5Winner | 3.9/5 |
Salesforce key facts
- Vendor
- Salesforce, Inc.
- Pricing
- Subscription — From $25/user/mo
- Free tier
- Free trial (30 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Enterprise, Mid Market, Sales Teams
- Editor rating
- 4.3 / 5
- Founded
- 1999
- Headquarters
- San Francisco, CA, USA
SugarCRM key facts
- Vendor
- SugarCRM
- Pricing
- Subscription — From $49/user/mo
- Free tier
- No
- Platforms
- Web, Ios, Android, Api, Self Hosted
- Best for
- Mid Market, Enterprise
- Editor rating
- 3.9 / 5
- Founded
- 2004
- Headquarters
- Cupertino, CA, USA
Frequently asked questions
Is Salesforce better than SugarCRM?
Neither is universally better — Salesforce edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Salesforce or SugarCRM cheaper?
Salesforce is the more affordable of the two to get started, at from $25/user/mo. Salesforce starts at from $25/user/mo; SugarCRM starts at from $49/user/mo.
Can Salesforce replace SugarCRM?
Yes for most teams — both are crm tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.