Tidio vs Yellow.ai
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Tidio and Yellow.ai are credible live chat tools, and the right pick comes down to your priorities.
Choose Tidio if you want a lower starting price (free – $29/mo), a free plan to start on and a higher overall rating (4.7/5). Live chat and AI chatbots for SMB.
Yellow.ai — AI agents for customer service.
Tidio vs Yellow.ai: side by side
| Dimension | Tidio | Yellow.ai |
|---|---|---|
| Starting price | Free – $29/moWinner | Custom |
| Free plan | YesWinner | No |
| Pricing model | Freemium | Subscription |
| Best for | Smb, Ecommerce | Enterprise, Support Teams |
| Platforms | Web, Ios, Android | Web, Api |
| Rating | 4.7/5Winner | 4.3/5 |
Tidio key facts
- Vendor
- Tidio
- Pricing
- Freemium — Free – $29/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Ecommerce
- Editor rating
- 4.7 / 5
- Founded
- 2013
- Headquarters
- Szczecin, Poland
Yellow.ai key facts
- Vendor
- Yellow.ai
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Support Teams
- Editor rating
- 4.3 / 5
- Founded
- 2016
- Headquarters
- San Mateo, CA, USA
Frequently asked questions
Is Tidio better than Yellow.ai?
Neither is universally better — Tidio edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Tidio or Yellow.ai cheaper?
Tidio is the more affordable of the two to get started, at free – $29/mo. Tidio starts at free – $29/mo; Yellow.ai starts at custom.
Can Tidio replace Yellow.ai?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.