Chatwoot vs Tidio
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Chatwoot and Tidio are credible live chat tools, and the right pick comes down to your priorities.
Chatwoot — Open-source customer engagement.
Choose Tidio if you'd rather have a higher overall rating (4.7/5). Live chat and AI chatbots for SMB.
Chatwoot vs Tidio: side by side
| Dimension | Chatwoot | Tidio |
|---|---|---|
| Starting price | Free – $19/agent/mo | Free – $29/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Startups, Developers | Smb, Ecommerce |
| Platforms | Web, Self Hosted, Ios, Android | Web, Ios, Android |
| Rating | 4.5/5 | 4.7/5Winner |
Chatwoot key facts
- Vendor
- Chatwoot
- Pricing
- Freemium — Free – $19/agent/mo
- Free tier
- Yes
- Platforms
- Web, Self Hosted, Ios, Android
- Best for
- Startups, Developers
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Francisco, CA, USA
Tidio key facts
- Vendor
- Tidio
- Pricing
- Freemium — Free – $29/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Ecommerce
- Editor rating
- 4.7 / 5
- Founded
- 2013
- Headquarters
- Szczecin, Poland
Frequently asked questions
Is Chatwoot better than Tidio?
Neither is universally better — Tidio edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Chatwoot or Tidio cheaper?
Chatwoot is the more affordable of the two to get started, at free – $19/agent/mo. Chatwoot starts at free – $19/agent/mo; Tidio starts at free – $29/mo.
Can Chatwoot replace Tidio?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.